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Daniny Support

Answers to most common questions about orders, shipments, and payments.
Frequently Asked
How does the Free Shipping offer work? Plus

We offer free standard shipping on all orders, with no minimum purchase required. Simply place your order, and we'll take care of the shipping costs! Enjoy fast and reliable delivery straight to your doorstep.

Do you ship internationally? Plus

At this time, we offer free shipping to domestic locations. For international orders, please refer to our international shipping page for details on rates and delivery times.

How long will it take to receive my order? Plus

Orders are typically processed within 1-2 business days. Delivery times depend on your location, but most orders arrive within 3-7 business days after shipment. You'll receive a tracking number once your order has shipped.

What if I'm not satisfied with my order? Plus

No problem! We offer a 30-day return policy. If you’re not happy with your purchase, simply contact us within 30 days from receiving your order, and we'll guide you through the return process. Your satisfaction is our priority.

How do I return an item? Plus

Returning an item is easy! Simply reach out to our customer service team, and we’ll provide you with a return label and instructions. Once we receive your returned item, we'll issue a refund or exchange, depending on your preference.

Are there any items that cannot be returned? Plus

For hygiene and safety reasons, some products like undergarments, personal care items, and certain accessories may not be eligible for return. Please check our Returns Policy for specific exclusions.

Do I need to pay for return shipping? Plus

We cover the cost of return shipping for all items that qualify for a return within 30 days. Simply use the return label provided by us to send the item back at no additional cost.

Can I exchange an item instead of returning it? Plus

Yes, you can exchange items within 30 days of receiving your order. Just let us know your preferred size or style, and we’ll assist you with the exchange process!

Will my refund include the shipping cost? Plus

Shipping charges are non-refundable. However, if you received an incorrect or damaged item, we’ll happily refund your shipping costs along with the purchase amount.

How can I track my order? Plus

Once your order has shipped, you will receive a tracking number via email. Use this number to track your order’s status through the carrier’s website.